Return Policy

We accept returns within 15 days of the delivery date. Items must be unused, in their original condition, and in the original packaging. Once we receive and inspect your return, we will process your refund within 5–7 business days.

Most items are eligible for return, including carriers, beds, toys, and grooming products — provided they are unused and undamaged. Items that show signs of use, are missing parts, or have been altered are not eligible for a full refund.

For hygiene and safety reasons, the following items cannot be returned: opened food or treats, personalized or custom-made products, and items marked as final sale at the time of purchase.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after we process it. Shipping charges are non-refundable unless the return is due to our error.

We're happy to exchange an item for a different size or color variant. To request an exchange, contact us within 15 days of delivery. If the replacement item is of a different value, we will charge or refund the difference accordingly.

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with a photo of the item and your order number. We will send a replacement or issue a full refund at no additional cost to you.

Customers are responsible for return shipping costs unless the return is due to a defect or our error. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Need to start a return?

Reach out to our team and we'll walk you through the process.